Terms of Service

By accessing or using Trunal's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms constitute a legally binding agreement between you (the "Client") and Trunal (the "Company", "we", "us", or "our").

Trunal provides the following digital services:

• Web Application Development
• Mobile Application Development (iOS & Android)
• Cloud Infrastructure Solutions
• Software Consulting and Architecture
• UI/UX Design Services
• Technical Support and Maintenance

All services are digital in nature and do not involve the sale or delivery of physical products. Once a service is delivered, accessed, or used, it is considered consumed and becomes non-returnable and non-refundable.

3.1 Payment Schedule

Payment terms are agreed upon in the project proposal or contract. Typical payment structures include:

• Advance payment: 30-50% before project commencement
• Milestone payments: Based on project phases
• Final payment: Upon project completion and delivery

3.2 Payment Confirmation

After successful payment, clients receive a payment confirmation from an official @trunal.in email address. This confirmation serves as proof of service availment.

3.3 Non-Refundable Payments

The following are strictly non-refundable:

• Advance payments and booking fees
• Third-party costs (hosting, domains, licenses, APIs, tools)
• Completed work or delivered milestones
• Consultation and discovery phase fees

4.1 Refund Eligibility

Refunds are considered only in rare, unforeseen circumstances:

• Non-Delivery: If Trunal fails to initiate or deliver the agreed service within the committed timeline without valid reason

4.2 No Refund Scenarios

Refunds are NOT applicable when:

• Client has accessed, downloaded, or used any deliverable
• Work is delayed due to client-side issues (content delays, server access, feedback delays)
• Client changes their mind or no longer requires the service after work has commenced
• Project scope is changed mid-way by the client
• Third-party costs have been incurred (hosting, licenses, domains, tools, api)
• Advance payments or booking fees have been paid

4.3 Cancellation Before Work Starts

If a project is cancelled before work commencement, we may consider a partial refund after deducting administrative charges (typically 20-30% of advance payment). Once work has started, no refunds will be issued.

We are committed to client satisfaction and provide revisions within the agreed project scope:

• Revisions are provided as per the project agreement (typically 2-3 rounds)
• Additional revisions beyond the scope may incur extra charges
• Scope changes requested mid-project are treated as new requirements and billed separately
• Revisions must be requested within 30 days of delivery

Important: Revisions are not a substitute for refunds. Our revision policy ensures quality delivery, not unlimited changes.

Clients are responsible for:

• Providing accurate project requirements and timely feedback
• Supplying necessary content, credentials, and access when required
• Ensuring third-party services (hosting, domains) are available and accessible
• Reviewing and approving deliverables in a timely manner
• Making payments as per the agreed schedule
• Maintaining confidentiality of login credentials and sensitive information

7.1 Ownership Transfer

Upon full payment, all intellectual property rights for the custom-developed work are transferred to the client. This includes source code, designs, and documentation created specifically for the project.

7.2 Retained Rights

Trunal retains the right to:

• Showcase the project in our portfolio (unless covered by NDA)
• Reuse general methodologies, techniques, and frameworks
• Use anonymized case studies for marketing purposes

We take data protection seriously and comply with applicable data protection laws:

• All client data is kept confidential and secure
• We do not share client information with third parties without consent
• Source code and sensitive information are stored securely
• We can sign Non-Disclosure Agreements (NDAs) when required
• Data is retained only as long as necessary for project purposes

To the maximum extent permitted by law:

• Trunal shall not be liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid by the client for the specific project
• We are not responsible for client-side technical issues or third-party service failures
• We provide no warranties for third-party tools, plugins, or services
• Clients are responsible for maintaining backups of their data

10.1 Termination by Client

Clients may terminate a project with 15 days written notice. In such cases:

• Payment for completed work must be made in full
• No refund for advance payments or completed milestones
• Client receives deliverables completed up to the termination date

10.2 Termination by Trunal

We reserve the right to terminate a project if:

• Client fails to make payments as per schedule
• Client requests illegal, unethical, or non-compliant work
• Client is unresponsive for 30+ days without valid reason
• Project requirements violate laws or our ethical standards

All official communications must be conducted through:

Communications through unofficial channels (personal emails, social media) will not be considered valid for dispute resolution.

In case of any disputes:

• Clients must first contact us at tarun@trunal.in for resolution
• We will make reasonable efforts to resolve issues amicably
• Mediation may be sought before pursuing legal action
• Chargebacks without prior communication may be treated as breach of agreement

These Terms of Service are governed by the laws of India, specifically:

All disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in Varanasi, Uttar Pradesh, India.

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms. Clients will be notified of significant changes via email.

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect.